This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

Email: support@negotiationwhisperer.co

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Gender

• Occupation

• Date of birth

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Employment details (including salary, sick pay and length of service)

• Information relating to compliments or complaints

• Video recordings

• Audio recordings (eg calls)

• Records of meetings and decisions

• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Profile information

• Marketing preferences

• Purchase or account history

• Website and app user journey information

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Purchase or service history

• Call recordings

• Customer or client accounts and records

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
  
  

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We use clients’ contact details, purchase history and correspondence to respond to questions, resolve complaints and handle any claims about our services. This helps us put things right, improve our programmes and keep accurate records of what has happened, which benefits both our clients and our business. We only use the minimum information needed for this, keep it secure, and do not use it for unrelated purposes such as marketing.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from:

• Directly from you

How long we keep information:
We normally keep client records for up to six years after our last interaction, enquiry records for up to one year, and marketing information until you unsubscribe or we no longer need it, which is consistent with ICO guidance on storage limitation and business‑record retention.

Who we share information with:

Data processors:

Email/marketing platforms

This data processor does the following activities for us: email and marketing services, such s sending newsletters, programme information and other communications to our mailing list. 

Course & Event Hosting Platforms

This data processor does the following activities for us: online platform to host webinars, masterclasses and recordings, and to manage event registrations and access.

Payment service providers 
This data processor does the following activities for us: We use secure payment providers to process card and online payments.

Cloud IT and communications providers 

This data processor does the following activities for us: cloud‑based services (such as email, document storage and video‑conferencing tools) to run our business and communicate with clients.

Accountants or accounting software

This data processor does the following activities for us: Accountancy services and accounting software to keep our financial records and meet our legal obligations.

Event Venues or Event Management providers

This data processor does the following activities for us: we share attendee names and any necessary access or catering information so they can host the event safely and manage entry.

Others we share personal information with:

• Organisations we’re legally obliged to share personal information with

Sharing information outside the UK:

Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Systeme.io

Category of recipient: Digital course platform & CRM

Country the personal information is sent to: Via AWS Ireland

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: Google

Category of recipient: Email, Webinar, Calendar, Document Storage services

Country the personal information is sent to: Google Ireland Ltd

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

Organisation name: TBD (Likely Stripe/Paypal or similar)

Category of recipient: Payment provider

Country the personal information is sent to: United Kingdom and European Economic Area (EEA); data may also be processed in other countries (such as the United States) using appropriate safeguards

How the transfer complies with UK data protection law:
International Data Transfer Agreement (IDTA)

Organisation name:  Free Agent

Category of recipient: Accounting Software

Country the personal information is sent to: Ireland

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 1 Dec 2025